Grievance Redressal
Our process for addressing investor concerns and complaints — Last updated: 19 March 2026
Back to Home
About Our Grievance Policy
SMEGMP is committed to addressing all user grievances promptly and fairly. If you have any complaints regarding the data, services, privacy practices, or any other aspect of smegmp.com, please follow the process outlined below. We aim to resolve all grievances within 7 business days of receipt.
Grievance Resolution Process
1
Submit Your Grievance
Email your grievance to
grievance@smegmp.com with subject line "Grievance — [Your Issue]". Include your name, contact details, and a clear description of the issue.
2
Acknowledgement
You will receive an acknowledgement email within 48 hours of submitting your grievance with a reference number for tracking.
3
Investigation & Review
Our team will review your complaint and investigate the matter thoroughly. We may reach out for additional information if required.
4
Resolution
We aim to resolve all grievances within 7 business days. You will be informed of the outcome and any corrective action taken via email.
5
Escalation
If you are not satisfied with the resolution, you may escalate the matter to
escalation@smegmp.com or approach the appropriate regulatory authority.